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1_ General Sales Terms
2_ Contract Closure
3_ Pre-order
4_ Terms of Payment
5_ Shipping & Delivery
6_ Replacements and returns
7_ Right of Withdrawal
8_ Product Data Sheet
9_ Privacy Policy
10_ Contacts

1 General Sales Conditions

These general conditions of sale apply to any offer and sale of Goods entered into by our website cinziaaraia.com.

The Seller offers products for sale on cinziaaraia.com and carries out its e-commerce activities which are only available to its end users, i.e. the Buyer – natural persons making use of our website for scopes unrelated to their business or profession.

If you are not a Buyer, please do not engage in commercial transactions with cinziaaraia.com.

The general sales conditions above only govern offer, transmission and acceptance of purchase orders on cinziaaraia.com.

In view of its commercial terms, the Seller may reject any order placed by anyone other than the Buyer and turn down any order that does not comply with their trade policy.

The Conditions of the above General Sales never regulate the supply of services or sale of Goods by parties other than the Seller who have place in cinziaaraia.com through links, banners or other hypertext links.

Therefore, we highly recommend to check the relative sale condition before placing orders, purchasing products and services from persons different from the Seller. The latter will not be responsible for the provision of services or the transactions of electronic commerce between the Buyer and third parties.

2_ Contract Closure

The Buyer may be asked to read the General Sales Conditions and the information over the Right of Withdrawal before purchasing the Goods.

Before concluding the purchase, the Buyer will be shown a summary of the commercial and contractual conditions, information on the main characteristics of the Goods and their price (including VAT), and a list of available payment methods.

The Buyer will be also given an overview of the delivery methods with a corresponding summary of costs.
At this stage the Buyer provides his details, such as geographical address, email and phone contacts, VAT number.
At last, the Seller may give guidance on the rules of application of the Right of Withdrawal or Return Policy.
In case of withdrawal, the Buyer will be responsible for any returning cost and import/export expenses.

In order to conclude the purchase of one or more Goods on cinziaaraia.com, the Buyer must fulfill the online order form and submit it to the Seller by following the relevant instructions.

The order form, shown immediately before the conclusion of the purchase contract, will provide summary information about the main characteristics of each Good ordered, price (including all applicable fees and taxes applied in Italy) and shipping costs (including any additional costs occurred as a result of by the Buyer’s choice of delivery of the Goods).

The contract is concluded when the Seller receives the Buyer’s online order form with relative payment and after verifying the accuracy of data entered into the order.

The order form will be filed in cinziaaraia.com database for the period of time required to process your order as compliant with the law.

When submitting the order form, the Buyer may be warned that such submission implies the obligation to pay the indicated price – always invoiced in Euro (EUR) currency.

The languages available to conclude the contract with the Seller are Italian and/or English.

Upon terminating the operations, cinziaaraia.com may process your purchase order.

The Seller may not process purchase orders that alone do not give sufficient guarantees of solvency or which are incomplete or incorrect, or where the Goods are no longer available.

Under these circumstances, the Buyer may be informed via email that the contract has not been concluded and for what reason.
Should the Goods on cinziaaraia.com no longer be available the Seller will contact the Buyer to notify the unavailability of the Goods within ten (10) days from the day the order was submitted. If the case of the order form being sent and payment effected, the Seller will refund the Buyer with the amount already advanced without undue delay. The contract will be then considered complete.

By submitting the order form, the Buyer unconditionally accepts and undertakes to observe the above General Sale Conditions.

By submitting the order form the Buyer confirms to know and accept the General Sale Conditions and further information contained in cinziaaraia.com, also through relevant links including General Terms, Privacy Policy and Right of Withdrawal.

Upon concluding the contract, the Seller will email the Buyer with the receipt of the purchase order.

The Goods purchased by the Buyer are intended to be delivered exclusively in the country in which the order was originally placed. Should the Buyer decide to place the order in a different country, the Buyer will be held responsible and expected to observe import and export duties and restrictions applicable in the countries of interest. cinziaaraia.com disclaims any responsibility in such circumstances.

3_ Pre-order

With cinziaaraia.com the Buyer has the opportunity to ORDER all those articles visible online on cinziaaraia.com but which are not yet available for sale and whose delivery date is scheduled for the following months.

The expected delivery date is indicated and later confirmed by the very cinziaaraia.com suppliers.

Orders within the pre-order section – necessarily made by means of credit card – will be billed the day after the order was submitted, or on the first available working day.

As long as pre-order is concerned, the Buyer will not be able to modify the entered billing country under any circumstances.

As in regular orders, the Seller commits to provide a summary of the commercial order, and a description of the purchased Goods comprehensive of price (including VAT) and shipping costs.

4_ Payments

Payments and reimbursements are always invoiced and paid in Euro (EUR) currency.

Selling prices of the Goods are shown and indicated on the order form including VATand shipping costs. Payments can be carried out through one of the procedures listed on the same order form. Under no circumstances the Buyer will be charged more than the cost instructed by the Seller during the purchase process.

cinziaaraia.com NEVER KEEPS RECORD NOR ACCESS THE DATA OF CREDIT CARDS OR PAYPAL. Payments are processed by certified external and secure gateway (GetsPay of Banca Sella and PayPal), therefore no sensitive data transits on the website. EM DISTRIBUTION Srl disclaims any responsibility for any loss of data by these external services.

Should the Buyer pay by credit card, financial information (e.g., card number or expiration date) will be sent by encrypted protocol to appointed banks providing remote electronic payment services, without having third parties accessing DATA in either way. Such details will not be used by the Seller except for performing the procedure relevant to your purchase or 
issuing refunds in case of return, as a result of exercise of your Right of Withdrawal, or if it becomes necessary prevent or report to police acts of fraud on cinziaaraia.com

If the payment is carried out by credit card, the basic information for the execution of the transaction (card number, expiration date, security code) will be sent to the authority responsible for processing data (Banca Sella), or alternatively to the company responsible for fraud control by the means of encrypted protocols, without third parties having access.
This information will never be seen or stored by cinziaaraia.com. 

cinziaaraia.com makes use of BANCA SELLA and PAYPAL for the management of payments and reimbursement by

credit card.  cinziaaraia.com accepts the following credit cards: VISA, MASTERCARD, AMERICAN EXPRESS.

Goods’ price and shipping costs indicated in the order form will be charged from the Buyer’s account at the time of purchase of the products.

On cinziaaraia.com it will be possible to pay by bank transfer. Relevant bank details will be provided to the Buyer to complete the payment. For further information please contact info@cinziaaraia.com.

As soon as the relative sum is charged, the Seller undertakes to ship the purchased Goods within one business day.

Nonetheless, cinziaaraia.com cannot guarantee its users that the measures taken for the safety of the website, data transmission and content’s information are solely able to limit or exclude any risk of unauthorized access or dispersion of data caused by users’ devices. For this reason, the users are advised to make sure that their computer is equipped with appropriate software for the protection of network data transmission (such as updated antivirus) and that also the Internet provider would feature appropriate measures for the security of the above.

5_ Shipping & Delivery

Deliveries take place from Monday to Friday during office hours. Orders placed over the weekend will be processed the next Monday morning or on the first working day.

Upon payment, the delivery time are:

  • Standard: 3/4 working days
  • EXPRESS: available only for Italy, delivery service within 1-2 working days and only for orders received no later than 12:00
  • International: estimated delivery times between 3 and 10 days.

Shipping costs are: € 10 for national shipping, € 25 for shipping within the European Union and € 30 for international shipping (outside the EU).

cinziaaraia.com cannot be held responsible for spelling mistakes on the Buyer’s shipping address; furthermore the Seller does not accept any responsibility should an order not be fulfilled due to circumstances beyond control and for which the Seller is not responsible, such as errors, losses or delays caused by customs controls and operations.

Should the Buyer decide not to insure the product, no refund will be paid.

Please note that delivery to P.O. boxes is not possible under this service. The Buyer may be asked to provide an alternative address; should the new address not be provided within 5 days from the request, the order will be cancelled.
Customs duties are paid by the Buyer.

cinziaaraia.com does NOT deliver to PO BOX, Livigno and Campione d’Italia.

cinziaaraia.com does NOT deliver to military bases anywhere in the world. The Goods travel at Buyer’s risk.

Upon delivery, the customer must check on the following conditions: the number of items must correspond to that
indicated on the invoice and the packaging must be intact, not damaged or altered.

6_ Replacements and Returns

Replacements within the European Union.

You can replace any item (even discounted items) within a limit of 7 (seven) days from receiving the Goods without additional charges and without Goods return note. Replacement will be only possible where the Goods are still in their original condition – unused, unwashed and with the original box. When returning an item, the Buyer must use the same dispatching agent that had originally delivered the order. Items must be sent back to cinziaaraia.com in a single package. We reserve the right not to accept a single order returned and delivered on different time periods.

For more information, please contact info@cinziaaraia.com.

The Buyer is informed that replacements are possible only within the country in which the order was originally delivered.

For example, if the delivery of the products has taken place in Italy, we will only accept the replacement from Italy.

Replacements outside of European Union

The buyer can replace any item (even discounted items) within a limit of 7 (seven) days from receiving the Goods and he will be responsible of any returning charges. Replacement will be only possible where the Goods are still in their original condition – unused, unwashed and with the original box. When returning an item, the Buyer must use the same dispatching agent that had originally delivered the order. Items must be sent back to cinziaaraia.com in a single package. We reserve the right not to accept a single order returned and delivered on different time periods.

For more information, please contact info@cinziaaraia.com.

The Buyer is informed that replacements are possible only within the country in which the order was originally delivered.

HOW TO RETURN AN ITEM
The return should be authorized by cinziaaraia.com by sending the email request to info@cinziaaraia.com.

The shipping and import/export expenses are on Buyers costs.

REFUND
The refund will be credited through the same payment method selected at the time of purchase.

Items may be subject to custom fees, import fees and/or taxes for countries outside EU; these are solely responsibility of the Buyer and will not be reimbursed by cinziaaraia.com.

cinziaaraia.com recommend to contact your customs office for a refund of customs duties.

cinziaaraia.com undertakes to authorize the payment no later than 7 (seven) working days from the moment of arrival of return goods a tour warehouse.

cinziaaraia.com specifies that the refund schedules are at the discretion of the banks and that the reimbursement may be credited after 10 (ten) working days due checks and investigation.

No return or replacement will be accepted under any circumstances if the above condition are not met.

Please note that the returned items must be sent back in their CINZIA ARAIA box within the original packaging in order to prevent damages to the box containing the shoes. It is also imperative to put the shoes inside their box.

7_ Right of Withdrawal

In order to exercise the Right of Withdrawal, the Buyer must follow the steps mentioned below:

  •  Notify in writing your “CANCELLATION REQUEST” within 7 (seven) days from receiving the item
    purchased to info@cinziaaraia.com, indicating:
    •  the order number;
    • o the description of the items that you intend to return (reference number);
    • o the reason for the return. The Buyer is advised to keep a record of the cancellation request.
  •  The Goods must not have been used, washed, damaged or otherwise altered in their characteristics;
  • The products must be returned intact in their original packaging;
  • Box is to be considered part of the product purchased and should be return together with the article;
  • All the Goods that are part of the same order must be return in a single shipment;
  • The products must be returned within seven (7) business days from receiving them at the shipping address;
  • The refund must be carried out with the shipping agent indicated in the email sent by cinziaaraia.com; cinziaaraia.com does not accept responsibility for Goods not received or damaged during shipping. The signature on the delivery note will validate the delivery;
  • The Buyer will be responsible of any returning charges.

If the Right of Withdrawal is exercised in the modality and time limits specified in this paragraph, the Seller will authorize the refund of the relevant amount within three (3) working days from receiving back the Goods and carried out within 7 (seven) days from the date of authorization.

cinziaaraia.com fully reimburse the Goods’ price (shipping and customs duties are not refundable). Any refund will be made to the person who made the original payment.

If all the procedures and the terms for the exercise of the Right of Withdrawal are not observed as specified above, the Buyer will not be entitled to a refund.

In the event that a Buyer exercises the Right to Withdrawal from the contract, The Seller is entitled to refuse the return or fully repay the items purchased where these are returned other than in excellent condition or are damaged, worn or otherwise altered.

No return or replacement will be accepted under any circumstances if the above condition are not met.

Please note that the returned items must be sent back in their CINZIA ARAIA box within the original packaging in order to prevent damages to the box containing the shoes. It is also imperative to put the shoes inside their box.

7.1 Repeated Returns

cinziaaraia.com constantly monitors the number of returns made by the Buyer and in the event that items are returned several times the Seller is entitled to flag the name of the Buyer and will reserve to block future transactions.

7.2 Goods flawed or defective

Purchased goods are to be classified as defective where received already damaged or when production errors occure.
Such items need to be reported no later than one month from the date of purchase.

Regular marks of wear and use due to usage are not to be considered flaws.

If the item is flawed at the time of delivery it will be possible to return it and be reimbursed by exercising the Right of Withdrawal as in compliance with the above-mentioned paragraph (section 7).

8_ Product Data Sheet

The main feature of the products are displayed on cinziaaraia.com within each product page. The product images shown are for illustration purposes only and may not be an exact representation due to internet browsers or screen performance.

9_ Privacy Policy

EM DISTRIBUTION Srl, creator and promoter of the activities available on cinziaaraia.com, reserves the right to use the personal data provided voluntarily by the users, in compliance with the regulations (art 13 e ss. D. Lgs. 196/2003).

Users are encouraged to periodically visit this page for updates on changes related to variations on the current legislation.

The information voluntarily provided by users will be not disclosed under any circumstances to the third parties.

EM DISTRIBUTION Srl informs that users can exercise their rights under Article 7 of Legislative Decree no. 196/2003, set forth below in its essential part. Users can reserve the right to request the following information:

  • confirmation of the existence of user’s personal data
  • clear communication of the data and its source
  • the reason and purpose of their existence and their use

The request for the above information can be renewed with an interval of 90 days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the erasure of data which is not used for the aims for which they were collected.

10_ Contacts

EM DISTRIBUTION srl
P.IVA e CF 09503850969
VIA BERGAMO 14 20135 MILANO
INFO@CINZIAARAIA.COM

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